Automating Facility Rentals with our Pay-To-Confirm System

PoolDues v.5 Documentation


Automating Facility Rentals with our Pay-To-Confirm System


  Facility Reservations FAQ  



Your PoolDues-powered site as an automated Facility / Clubhouse reservation system that supports up to 12 bookable areas. Active members can pick an available location and time slot, checkout with an Agree to Terms statement of your choosing, then pay-to-confirm it through Paypal which processes the order via their preferred payment method (VISA, MasterCard, bank, etc).

Custom followup emails can automatically be sent to renters. For example, you may send an email with instructions for renting or a link to something else they need to fill out. Some clubs will send members to third-party sites like their Swim Management company if extra guards are required.

Board Members with the Clubhouse/Facility Manager role are CC-ed on any facility rental product, and are notified when a Pending reservation is made.

The typical Pay-to-Confirm Flow

When a member makes a reservation it is switched to a Pending status, which locks in their spot in the grid. Other members can not take a Pending reservation. Only your Board Members with the Clubhouse/Facility Role enabled can cancel a Pending reservation.

For clubs that are using the standard Pay-to-Confirm setup, the member is then directed to pay for their reservation. They immediately are sent to a page with purchase options based on the time spot they reserved.  We also send them an email reminder to pay for their reservation to secure it from being cancelled (although Pending reservations are never automatically cancelled).

Most members are eager to secure their reservation and will pay right away through Paypal. The time between a reservation is Pending and the time it is Confirmed is usually a minute. Members do not know how long a Pending reservation is actually Pending for, and as such will typically pay as quick as possible. 

Why aren’t Pending reservations automatically cancelled?

Quite simply, to prevent an easily avoidable double booking. If a member goes through the booking process but forgets to click the final confirmation button to pay on Paypal, this is an honest mistake. And one that is easy to spot by your Facility Manager or other Board Members. Pending reservations are always flagged in red in the Board Member Dashboard, and are clearly marked on the grid. Members can also see their own reservation status in the Member Dashboard.

This is a booking system for a volunteer-run, neighborhood Swim and Tennis club, not Ticketmaster. Exceptions to the rules are common.

We want your Facility Manager to be able to say, “hey John, it looks like you forgot to checkout all the way, here’s the link to do so”.

We don’t want your Facility Manager dealing with a fist-fight the day of a party because the website automatically cancelled an unpaid reservation.

Bottom-line, it is easier to deal with a lingering Pending payment, than a double-booking. 

Your Facility Manager can manually Confirm reservations

Our automated system cuts down on most of the unnecessary back-and-forth emails between your Facility Manager and members, while giving them the freedom to micro-manage if need be.

We understand there will always be special cases. For example, the club may have long-standing arrangements with Scout troops for complimentary rentals. Your Facility Manager can say to a member “Just book a spot, don’t pay when prompted, and I’ll Confirm it later”. If your Facility Manager forgets to manually confirm, the reservation is still safely in place. 

Some clubs also offer free rentals for members that step up and volunteer more than others. By allowing your Facility manager to manually Confirm reservations, you have the freedom to make special arrangements as an in-kind trade with members.

 

💡 Did you just stumble onto this page? PoolDues is the only all-in-one software solution for volunteer-run Swim and Tennis Clubs or HOA's. Everything from website hosting, member billing, tennis court reservations, Board Member tools, communications, facility booking, concessions, guest passes, to social-event sales are available for a flat $1499 yearly fee. Your club also gets access to our suite of kiosk and member apps. Imagine giving your members more amenities, like reserving or cancelling courts quickly from our iOS or Android app, or checking in and seeing who else is at the club!



Some of our clients that are generating more revenue AND making volunteer-life easier!


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