Helpful Docs to Get StartedĀ
How much setup is involved with Pool Dues?
Toggle Answer
Next to nothing. We will get the entire site ready for you. This includes importing existing member emails / names, creating a gorgeous front-page specific to your club, and filling in basic information about the amenities and location of your pool.Ā If your club has an existing tennis reservation system, we can help import in those current reservations to our system. And of course we will make sure all your membership tiers and prices are correct.
When everything is setup, you can begin invoicing and receiving payments immediately.
Who can do what in the Board Member Dashboard?
Toggle Answer
Every approved Board Member can use the links in the section labeled āAccessible for All Board Membersā.Ā This allows board members to post news, see a list of current Members, access the PIN code for the Check-In Kiosk, search Board Notes and Create a Note or To-Do item.Ā
Some of these same links appear in other sections of the Board Member Dashboard for specific roles. For example, your Membership director can keep separate Notes or To-Do items for their role.Ā
How do we assign people to various Board Member roles?
Toggle Answer
Your club President / Vice President can access the Assign Roles to Board Members link. We suggest your Treasurer also have access to this section, as they will most likely be using the Pool Dues backend more than most board members.Ā
From this page, you can assign roles based on email addresses.Ā
If an email is not recognized in the user database, you will see a prompt to register them. They will then receive an email with their password.
Who receivesĀ messages from the Contact Us form? How do I set this?
Toggle Answer
The Inquiry pulldown menuĀ on the Contact page determines who receives the contact-email. The first several options (shown within the green box in the image below) are sent to the Membership Director and Communication Director.
The options below that (shown within the orange box) go directly to the board member’s email in that particular role.
Whoever the President assigns to these roles will receive the emails when the Contact Us form is submitted. See our previous Q/A on Assigning Board Members.
Can we send club newsletters through Pool Dues?
Toggle Answer
Pool Dues is not a newsletter service, but we doĀ ensure any domain-based email is sent according to today’s standards for reputable mail. We use Mandrill to whitelabel your email, which is a product of MailChimp, one of the world’s most reputable newsletter service providers (and we recommend all clubs use MailChimp’s Free Forever plan to send their actual newsletters).
Domain-based email includes purchase receipts, site-related notifications, and most importantly invoices. So when it comes time to invoice your members, you can be sure those emails make it past common spam filters.
Is the Sales Overview visible to every board member?
Toggle Answer
It is! Every board member can see a scrollable list of recent sales. Although club sales are primarily the Treasurer’s department, there’s no reason why the entire Board shouldn’t see how the club is doing.
Instead of having to wait until the next Board meeting to get an income summary, every board member gets a bird’s eye view in realtime.
Can we manually add new members (to reserve courts, use the check-in app, etc)?
Toggle Answer
Yes. Keep in mind, when someone purchases a new membership on your Pool Dues site, they are automatically given all membership privileges (including use of the app). The head of household (purchaser) can then add sub-accounts for family members.
If you want to change any member’s info, simply click on ChangeĀ Check In Info under MembershipĀ on your Board Member Dashboard.