It’s important we don’t slow down the payment process with unnecessary steps.  It is much better to get money first and foremost, versus having to reply back and forth through unnecessary customer service emails prior to payment. Your members have undoubtably not memorized their Member ID or most likely, any clue they even have one.

We detect who the user is by their email or possibly spouse email. If found, that will renew their existing membership. If the spouse pays they will be the new Primary on the account.

If we spot an email address we have never seen before, you will get notified with an alert.  If you recognize, for example, the “Bruwer” family paid and that last name is already familiar to you, it is probably not a new member. In which case, just make their old account a sub-account of the new entry (folds them into one family unit basically). Instructions are here.

Over time we are learning – who pays the most often and also getting their latest and greatest email addresses on file.